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Care/Outreach Coordinator

Dana Point, CA

Full Time

What You’ll Do

Copywriting Instructions: Here write a short description of your company & your vision. 1-2 sentences max. Next, you'll want to include a description of the job, what the job entails & its benefits. Now is your time to really sell the open position. This should be 3-4 sentences. See the example below.

Google builds products that help create opportunities for everyone, whether they’re down the street or across the globe.

As a Technical Program Manager for mobile software engineering, you’ll manage the development of products that get our users the information they need, no matter where they are — including phones, tablets, TVs, wearable devices, cars, and the Internet of Things. In this role, you’ll plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders. And, thanks to Google’s industry leading benefits and ample opportunities for personal and professional development, you’ll learn and grow alongside talented teammates who share your attention to detail and appetite for problem-solving.

Candidates of all experience levels are encouraged to apply. We'll consider your experience to best match you with open roles.

Description

Answer potential client inquiries, perform in home assessments and conduct home visits to existing clients to ensure excellent care is provided and needs are met
Responsible for creating and updating care plan for clients. Coordinating with caregivers and family members while anticipating needs, solving challenges and addressing concerns that may arise between clients and caregivers
Work closely with our scheduling coordinator in maintaining client schedules to ensure the client and caregiver are matched based on preference & qualifications
Assist with introductions and training for family members and clients as well as caregivers
Follow all office communication and documentation protocols and maintain confidentiality of all information pertaining to clients and employees
Phone support
Perform ad hoc tasks that may be assigned
Reach out to facilities, doctor's offices, senior centers etc to establish referral sources
Develop and maintain relationships with potential referral sources, including local hospitals, physicians, and community organizations
Conduct outreach activities, including presentations and attending community events to increase brand awareness and client base
Coordinate client care with caregivers and healthcare professionals to ensure seamless service delivery
Assess client needs and create customized care plans in collaboration with healthcare professionals
Monitor and update client care plans as needed
Provide support and guidance to clients and their families
Ensure compliance with all federal state, and local regulations regarding home health care

Requirements

High School graduate or equivalent. Bachelor's degree preferred
Minimum of one to three years of experience in a similar position strongly preferred
Positive, outgoing, detail oriented, must have strong organizational skills and ability to build strong relationships with clients and caregivers
Exceptional customer service, ability to problem solve and work in challenging situations and communicate effectively with concerned parties
Ability to communicate clearly, both orally, and in writing
Knowledge of WellSky system is preferred
Willingness to spend extended periods in the field with driving as a requirement
Ability to pass background checks, possess 2 valid ID's (passport, driver's license, or social security card), complete home care aide registration

Our Perfect Candidate

Bachelor's degree in Computer Science or related technical field, or equivalent practical experience.
Experience in Program Management on technical cross-functional projects.
Experience with one of the following: mobile application software development, mobile release management, mobile operating systems and app ecosystems, and/or software hardware integration (SDK/frameworks, embedded software layers, or devices).
Technical experience within the mobile technology stack.
Experience developing features from conception to launch, managing execution and delivering high quality products. quality products.
Ability to exercise technical judgment in solving software engineering challenges.
Ability to be an influential member of a highly integrated team composed of both technical and non-technical members.

Together, We Will Achieve

Copywriting Instructions: Here you'll want to write about the bigger mission your company plans to achieve & how you can do that together with your new hire. This part is important to help the applicant understand the value & impact they will provide when working with you. Make this less about you & more about the applicant & how they will contribute & benefit.

As a team, we're committed to offering excellent professional services that help clients do more of the things they love. Your role and the work you do every day are at the very heart of our mission. This includes developing world-class technology products that make the everyday lives of our clients easier & move humankind towards further technological advancement.